Questions about Chai Pani? Check out our FAQ’s below.
Didn’t see an answer? We’re here to help.
Just send us an email: info@chaipaniasheville.com.

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HERE’S WHAT HAPPENS WHEN YOU COME TO CHAI PANI:

We’ll seat you immediately if your whole party is present and we have an available table, or, we’ll add your name and phone number to our wait list for the evening!

If you’re on the wait list, our hosts will give you an estimated time range. Once we have your contact info, you are welcome to grab a drink in our bar below Chai Pani, MG Road, or go explore downtown Asheville, and we will send you a text when your seats are ready.

On Fridays and Saturdays, a line typically forms before we even open our doors, and once we open for the evening, we take names in the order of guests arrival. Only 1 person needs to be present in order to be added to the list. Unfortunately, we do not take any names over the phone for the wait list. In order to be seated, the whole party must be complete and present.

As a reminder we are a fairly small restaurant with small number of tables; therefore wait times can be long.

We’ll look forward to seeing you!

WHAT ARE YOUR HOURS OF OPERATION?

Monday-Thursday 11:30–3:30 / 5:00-9:30
Friday-Saturday 11:30–3:30 / 5:30-10:00
Sunday 12:00–3:30 / 5:00-9:30

DO YOU HAVE TAKEOUT/DELIVERY?  Yes! To place an order for pickup just give us a call at 828-254-4003. For delivery we have a couple different options: UberEats and TakeOut Central. Please note that during busy days we turn off delivery service.

WHAT TYPE OF SERVICE DO YOU OFFER? We are a full service restaurant with a full bar.

IS THERE A KIDS MENU? Yup! Click here for the kids menu.

DO YOU TAKE RESERVATIONS? Unfortunately, we do not accept reservations or call ahead seating for any size party. We are first come/first serve only. That being said, I'd encourage you to come on the earlier side of the evening and you should be ok!

DO YOU OFFER VEGETARIAN/VEGAN/GLUTEN FREE DISHES? We do! Take a look at our special diets menu by clicking here.

IS YOUR MEAT HALAL? All of our lamb is halal. On the Chai Pani menu, the Lamb Burgers and the Sloppy Jai are halal.

DO YOU HAVE OUTDOOR SEATING? Yes, we have a small patio outside of our restaurant.

ARE PETS ALLOWED? Service dogs are always welcome inside or out, otherwise we ask that parties with dogs are seated outside.

DO YOU HAVE A FULL BAR? Yes

PARKING? There is metered street parking all around downtown Asheville as well as the Wall Street garage at the end of Battery Park Ave, You enter this on Otis Street.

DO YOU HAVE A COOKBOOK? Not yet, but we’re working on it!

HOW CAN I PURCHASE A GIFT CARDS? You can buy Gift Cards online or in the restaurant. Click here to purchase a gift card online.

HOW CAN I CHECK THE STATUS OF MY GIFT CARD ORDER? Email info@chaipaniasheville.com with your order number

HOW DO I GET THE BALANCE ON MY GIFT CARD? Email info@chaipaniasheville.com with the number on the back of your gift card.

DO YOU MAKE CHARITABLE DONATIONS? Yes, we put money back into our local communities through give-back nights, community initiatives, and donations. We also support initiatives in India that are near and dear to our hearts. If you’re interested in getting in touch with our team to request a donation or suggest a give-back night, email givingback@chaipani.net.

WHERE IS YOUR CORPORATE OFFICE? Located in downtown Asheville at 26 Battery Park Ave Suite 200.

HOW CAN I PROVIDE FEEDBACK? We’d love to hear from you, the sweet people that make our world go round. Feel free to send us an email at info@chaipaniasheville.com and we promise to get back in touch!

DO YOU ADVERTISE? At Chai Pani Restaurant Group, we have fairly strict policy that we don't put any money into advertising. We instated this policy a few years ago and vowed to that instead of putting money into advertising, we put money back into our local communities here Asheville through give-back nights, community initiatives, and donations. We also support initiatives in India that are near and dear to our hearts.

HOW CAN I LEARN ABOUT EMPLOYMENT OPPORTUNITIES? Click here to be taken to our jobs page.